Technical Support Specialist, Raniganj

Ghrs Training is looking for an experienced Technical Support Specialist to join our team, providing essential support in an international voice environment. If you're a graduate with a strong background in service desk operations and ticketing tools, this role is for you! Key Responsibilities:Provide comprehensive technical assistance and troubleshooting to international customers via an international voice process. Serve as a key point of contact on the Service Desk , efficiently handling and resolving technical issues. Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions.Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity. Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution. Deliver excellent customer service by maintaining professionalism, empathy, and clear communication.About You: You are a Graduate from any discipline. You have a minimum of 2 years of experience in a Service Desk role. You are proficient in using various Ticketing Tools for support management. You possess excellent communication skills in English, suitable for an international voice process.You are customer-focused, with strong problem-solving abilities and attention to detail