Process Trainer– Customer Service (CS), Raniganj

Job Description: We are looking for a Customer Service Trainer who will be responsible for ensuring employees are well-trained in product knowledge, process understanding, and soft skills. The role involves delivering effective training programs, evaluating trainee performance, and maintaining high-quality standards across the process.The trainer will also design competency tests, implement new training techniques, and continuously improve existing training methods to enhance overall performance. Experience:• Minimum 2 years as a Trainer in relevant line of business Qualification: • Any Graduate • Knowledge of adult learning techniques and training effectiveness measuresLocation: Ameerpet -Hyderabad Key Responsibilities:• Deliver engaging training sessions using various training methods • Facilitate learning by integrating practical knowledge and experience • Review and evaluate trainee performance • Collect and act on participant feedback • Modify training approaches based on outcomes• Ensure active participation in training sessions • Identify individual and group training needs Skills Required: • Excellent communication (verbal&written)• Ability to handle batches of 20–25 new hires • Experience in onboarding coordination and training delivery • Ability to maintain training records and analyze performance • Basic Excel knowledge and presentation skills • Ability to provide constructive feedback • Capability to drive process certification and skill improvement• Ability to improve new hire performance (0–30 days) and retention Apply Now: Contact: 9154908077