Manager I, Quality, Raniganj

Job description Manage Quality KPI for multiple accounts Manage and control attrition and effective employee engagement activities Drive continuous improvement program across processes Undertake detailed process improvement studies and up skill team members Drive culture of continuous improvementProvide quality support, development of metrics and dashboards in line with customer requirements Lead a team, coordinate with other location and drive standardized practices Meet and exceed client metrics: External&internal quality metrics to be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of all clients and set up/customize processes to seamlessly meet clients expectations Generate and implement out of the box ideas and Process Improvement Initiatives in the processDrive Process Control&Compliance in addition to managing the Audit requirements Ensure Knowledge consistency through calibrations, Quizzes, D-Sat Scrubbing etc Key skills and knowledge: 3+ years of experience in Trust and Safety(Content Moderation) Bachelors degree preferred Six Sigma Black belt/ Green Belt certifiedDemonstrated success in  Transactional Quality Thorough knowledge of MS office tools like Power point , project, excel are critical for the job Strong communication skills Knowledge of six sigma and lean methodology- desirable Good facilitation skills Flexible approach to tackling projects Good team playerGood Presentation skills Excellent  Transactional Quality Domain Knowledge Persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively