Production Support Engineer– Java/.NET, Raniganj

Job Title: Production Support Engineer– Java/.NET Location: Hyderabad Experience: 3–8 Years CTC: Up to 12–18 LPA (Based on Experience) Industry: IT Job Summary: We are looking for a skilled Production Support Engineer with experience in Java/.NET technologies to ensure the stability, reliability, and performance of critical applications. The role involves monitoring, incident management, and collaboration with cross-functional teams to maintain seamless production operations.Key Responsibilities: Ensure high availability and stability of production applications through proactive monitoring and support. Handle incident management (P2–P5) including triage, troubleshooting, and resolution; support P1 incidents under guidance. Perform root cause analysis (RCA) and implement preventive measures for recurring issues.Monitor application and infrastructure health using tools like Dynatrace, Splunk, or similar platforms. Collaborate with DevOps/SRE teams to improve automation and reduce manual interventions. Maintain and update runbooks, SOPs, and knowledge base documentation. Support L1/L2 activities and assist in L3-level investigations.Participate in on-call rotations and ensure adherence to SLAs. Communicate effectively with stakeholders regarding incidents, impact, and resolution status. Required Skills: Strong knowledge of Core Java or .NET technologies Experience with Linux/Unix commands Hands-on experience with databases like PostgreSQL, MySQL, or OracleFamiliarity with platforms such as IBM OpenShift, Azure, or Windows/Linux environments Experience with monitoring tools like Dynatrace, Splunk, or similar Exposure to ticketing tools such as ServiceNow and tracking tools like Rally Knowledge of batch scheduling tools like ESP or equivalentGood to Have: Understanding of SRE/DevOps practices Experience with automation and scripting Knowledge of observability concepts (logs, metrics, alerts) Soft Skills: Strong analytical and problem-solving abilities Good communication and stakeholder management skills Ability to work in a fast-paced, 24/7 production support environment