Quality Analyst– Domestic Voice Process, Raniganj

Job Description We are looking for a skilled and detail-oriented Quality Analyst for our Domestic Voice Process. The ideal candidate will be responsible for monitoring and evaluating customer interactions, ensuring quality standards are met, and providing actionable feedback to enhance overall performance and customer satisfaction.Qualification Any Graduate Experience Minimum 1–2 years of experience in BPO (Mandatory) Work Schedule 6 working days per week 1 rotational week off Required Skills Fluent in English, Telugu, and Hindi Strong analytical and listening skills Excellent communication and feedback abilitiesGood understanding of QA parameters and call auditing Key Responsibilities Monitor and audit customer service calls Provide constructive feedback and coaching to agents Ensure adherence to quality standards and KPIs Identify improvement areas and recommend solutions Prepare quality reports and maintain documentationAdditional Information No cab facility provided Relieving letters and payslips are mandatory for experienced candidates Location: Ameerpet, Hyderabad CTC: 4 LPA Interested candidates can apply: 9885271110