Specialist - System Management, Raniganj

L15 WINDOWS LINUX AZURE AWS Experience Required3 Years Location Hyderabad Preferred Role Summary The L15 Engineer will provide intermediatelevel support across Windows Linux and cloud environments Azure and AWS The role bridges the gap between L1 and L2 teams handling moderately complex issues performing system monitoring managing incidents and executing standard changes The engineer will ensure smooth daily operations within hybrid IT infrastructures by collaborating with technical teams and maintaining documentation and process complianceKey Responsibilities Monitor Windows and Linux server environments ensuring uptime and performance are maintained Manage daytoday incidents service requests and s escalated from L1 Perform basic troubleshooting and escalation for OS application and networkrelated issues Support Azure and AWS infrastructure tasks including instance monitoring user administration and backup validationExecute approved operational changes such as patching restarts and configuration updates under supervision Maintain system logs server health checks and monitoring dashboards Coordinate with L3 teams for advanced troubleshooting and escalation Ensure that incidents and changes adhere to SLA and ITIL processesMaintain accurate documentation including runbooks checklists and operational guides Participate in shift handovers service reviews and incident summary discussions Participate in shift rotations ensuring coverage for 24x7 operations across environments Required Skills Experience Handson experience with Windows Server 201220162019 and major Linux distributions RHEL Ubuntu or SUSEBasic to intermediate knowledge of Active Directory DNS DHCP and file services Familiarity with Azure and AWS management consoles for basic administrative activities Ability to manage monitoring tools eg Nagios Zabbix CloudWatch or Azure Monitor Basic understanding of virtualization platforms like VMware or HyperVExposure to backup tools and patch management systems Knowledge of ITIL processes for ticket management escalation and service continuity Strong analytical ability to identify troubleshoot and document recurring system issues Key Competencies Strong documentation skills for maintaining standard operating procedures change logs and knowledge base articlesEffective communication skills for coordinating with crossfunctional teams and escalating incidents clearly Strong analytical and problemsolving abilities with attention to detail Capability to work under pressure in a 24x7 rotational environment Collaborative mindset with a proactive approach to continuous improvementCertifications Qualifications Bachelors degree in Computer Science Information Technology or equivalent field Certification in Linux RHCSA LPIC1 or Microsoft MCSA preferred Basic certifications in Azure AZ900 or AWS Cloud Practitioner are desirable ITIL Foundation certification is an added advantageThis job is provided by Shine.com