Knowledge Management, Raniganj

Exp: 4-8yrs Work Location: PAN India except Bangalore Roles&Responsibilities:•        Develop and implement standard knowledge management processes and tools •        Support the design, development, delivery of knowledge articles/assets relating to infrastructure changes, updated customer/client requirements •        Perform quality reviews of key knowledge areas to ensure standards/guidelines are being followed•        Perform regular content audit to ensure the content across all platforms are updated, identify outdated content and ensure it's archival to maintain sanity of the portals •        Collaborate with stakeholders, various teams to source content for updating on sites •        Provide support to bid requests, sales requests within promised SLA•        Work collaboratively with the stakeholders to update various knowledge resources and collaterals •        Measure effectiveness of knowledge management methodology by evaluating key performance indicators across all knowledge management efforts, working to continually improve where needed•        Understand requirements stakeholders and provide the necessary support •        To be part of the initiatives that are driven by the alliances •        Create awareness around initiatives/activities and participate in driving registration for events and webinars•        Provide direction on tools used for knowledge management •        Provide end-to-end marketing support during global events&campaigns•        Ensure all communications including newsletters are delivered on timely manner and important communications are posted on internal social media like yammer teams and other sites •        Share and replicate the best practices across organization Required Skills:•        Personal: Good written, oral and presentation communication skills in English. Ability to share technical/non-technical expertise successfully, clearly, and effectively with peers. Strong flexibility and ability to thrive in dynamic environment. •        Management: Demonstrated ability to manage an initiative, delivering on-time while meeting or exceeding customer service level agreements•        Process Improvement: Demonstrated analytical and critical thinking skills, including an understanding of how to interpret customer business needs, translating them into operational requirements and solutions •        Financial: General knowledge base / use of IT policies and standard processes•        Technical: Skilled as supporting IT solutions which support business processes or required functionality with the goal of business alignment, business support and commitment for financial sponsorship and initiative approval.