Customer Support Executive, Raniganj

Description We are looking for a dedicated Customer Support Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues in a timely and efficient manner. This role is suitable for candidates with 1-6 years of experience in customer service or support.Responsibilities Respond to customer inquiries via phone in a timely manner. Assist customers with product-related questions and troubleshoot issues effectively. Document customer interactions and feedback accurately in the system. Maintain a high level of customer satisfaction by providing exceptional service.Collaborate with other teams to resolve customer issues and improve service processes. Identify and escalate priority issues to the appropriate teams or management. Skills and Qualifications Excellent verbal and written communication skills in English and Hindi. Strong problem-solving abilities and attention to detail.Proficiency in using customer support software and CRM systems. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Basic technical knowledge of products or services offered by the company. Strong interpersonal skills and a customer-focused mindset.