Urgent Opening For Deputy Manager-Operations, Raniganj

Job Summary We are looking for a proactive and experienced operations professional with 5–6 years of relevant experience in the travel and destination management industry. The ideal candidate should be well-versed in travel operations, customer service, and vendor coordination, and capable of ensuring operational excellence across international tour programs.Key Responsibilities• Schedule and assign Tour Managers for various travel programs • Maintain and monitor tour costs in alignment with the Standard Operating Model (SOM) • Ensure smooth customer service and manage space allocation during tours • Build and maintain relationships with suppliers and internal operations teams• Cross-verify invoices and manage claim-related breakages • Address customer complaints during travel and ensure timely resolution • Monitor and optimize Gross Operating Profit (GOP) for tours • Improve staff productivity and operational efficiency • Coordinate with suppliers and Destination Management Companies (DMCs)• Manage pre-departure formalities by coordinating with corporate clients and travelers