System Support Executive, Shillong

JD for System Support Executive Major Tasks, Responsibilities, and Key Accountabilities• Hands-on experience with Mac, Linux and Windows OS environments. • Knowledge on configuration of Operating Systems Laptops / Desktops. • Troubleshooting all types of Hardware, software&Network LAN related issues where in providing good support for internal users of the Organization.• Knowledge of MS Outlook, MS Office, G-suite, Antivirus Management, Printer Configuration, L1 Network Support. • Windows maintenance, dual booting, upgrade&update the windows.• Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order spares replacement, O/S,Data copy, software&drivers installation.• Basic Networking, Map drive, Data sharing. TCP/IP Configuration, Internet Maintenance. • Monitoring ticketing portal in the core responsibility of all shift engineers and not a single ticket should get violated, • Basic Knowledge in Active directory. (User creation and modification).• Workaround if incident cannot be resolved • Discusses issues with users and translates issues to determine appropriate technical solutions • Demonstrates consistency and reliability. • Excellent interpersonal and communications skills. • Excellent time management, decision making and organizational skills.Preferred Qualifications&Experience• 2-3 years of experience in IT Infrastructure. • B. E, B. Tech, MCA, MSc-IT or equivalent degree. • A+ and N+ certifications will a plus. • Demonstrated effective verbal, written, and organizational skills. • Strong troubleshooting and analytical skills.