Duty Manager Darjeeling

Job Responsibilities

Responsibilities

·Staffing and Scheduling of the shift and allocation of duties.

·Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

·Facilitate learning and development for all the team members

·Performance Appraisal/ Management of the staff in the department.

·Ensure that all the operational standards set for all the processes are followed

·To liaison and build relationship with regular and repeat guests

·Ensure that all the security, hygiene and aesthetic standards of the hotel are met.

Reporting Relationships

Reports to the Assistant Front Office Manager

Interdepartmental interaction

High degree of interaction with Housekeeping, Security, HR, Purchase, F&B;, Engineering and Airport Reps

Task Statements

To ensure proper check in and check out process

·Room allocation

·Smooth Check In & Check Out

·Special requirements of the guest

·Guests to be met on check in by DM’s

·Departure invoices to be sent on time

·All Departure Invoices are ready with supporting voucher

To ensure proper registration process has been followed

·All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences

·All Void Reg Cards authorized by DM's & filed

·All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file

Prepare reports and ensure timely updates

·No PX room pending for today/ If pending mail sent to FOM

·Prepare reports on Occupancy, Average rates, Reservations etc

·Ensure through regular monitoring of GSTS and feedback, prompt, effective and accurate service to all guests.

·To ensure the Single Window is created at 1600 and circulated at 1900

·Associate wise GSTS to be done daily and a month-end report to be given to the FOM

·To maintain and check that process registers are duely filled and updated

·Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.

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