Team Leader Voice ( 85926150 ) (Siliguri)

Posted Date: 26 May 2026 Function/Business Area: Customer Service Location: Siliguri Job Responsibilities 1. Ensure smooth and effective day to day operations within the team 2. Drive performance effectiveness and customer experience 3. Coach assigned Advisors on observed areas of improvement 4. Conduct analysis and drive initiatives to improve efficiency 5. Manage all customer interactions as rostered within parameters 6. Boost employee morale and monitor absenteeism and attrition 7. Abide by company policies and core values 8. Adhere to rostered timing, scheduled shifts and activates 9. Ensure individuals and team meet the defined performance metrics 10. Follow all contact center policies, procedures, code of conduct and legislative requirements. Education Requirement Graduation degree in any discipline Experience Requirement 2 to 5 years Skills & Competencies 1. Planning and organizing skills 2. Problem solving skills 3. Team management skills 4. Customer handling skills 5. Technical expertise 6. Ownership mindset 7. Speak local language Please update your profile and upload resume to apply. Forgot Password Location Map: Siliguri Apply on Kit Job: kitjob.in/job/4n10ps