Technical Customer Support Engineer with US Product based …, Solapur

Job Title
- Technical Customer Support Engineer Exp
- 1-3 yrs Work Mode
- Hybrid /Remote Rotational Shift Location
- Pune The Position We are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You'll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services. Responsibilities & Skills Problem solver, Independent worker, logical and critical thinker. Highly adaptable to a new working environment. Ability in Learning new skills and applying them for efficient customer issue resolutions. Ability to work in 24/7 rotational shifts. Client oriented thinking, ensuring high customer satisfaction indices. Collaboration with cross-functional teams. Ability to explain technical concepts to non-technical individuals. Required Skills: Excellent communication and interpersonal skills. Bachelor's degree or equivalent experience. 1+ years in a Technical support role in SaaS enterprise products. Solid Experience with SQL for querying databases. Knowledge of REST APIs, Postman, Kibana, Grafana. Experience with ticketing systems like JIRA. Incident management, Escalations and SLAs. Basic Knowledge on cloud technologies. Basic Python knowledge. Having a background in the clean energy domain is an added advantage. Qualifications Bachelor's Degree in Engineering or related. Apply on Kit Job: kitjob.in/job/4m41te