Manager, Customer Support Engineering (Solapur)

???? We’re Hiring | Manager
- Customer Support Engineering ???? Pune We’re hiring for a fast-growing global B2B SaaS company that works with some of the world’s leading enterprise customers. We’re looking for an experienced leader to manage and scale a high-performing Customer Success Engineering team focused on delivering exceptional customer experience, operational excellence, and AI-enabled support capabilities. ???? What we’re looking for:
- 8–10 years of experience in Technical Support / Customer Success
- Prior experience managing teams in a B2B SaaS or enterprise setup
- Robust understanding of SaaS architecture, APIs, Integrations, SSO/OAuth/SAML, cloud infrastructure, and analytics ecosystems
- Experience handling enterprise escalations and driving customer-first operations
- Exposure to AI-driven support models, automation, dashboards, and operational metrics is a strong plus ???? What makes this role exciting:
- Opportunity to lead global enterprise support operations
- Drive AI-first customer engineering initiatives
- Work cross-functionally with Product, Engineering, and Customer Success teams
- Build scalable processes, automation, and customer experience frameworks If you enjoy solving complex customer problems, leading high-impact teams, and building scalable support operations in a modern SaaS environment, I’d love to connect. Apply on Kit Job: kitjob.in/job/4muis3