Customer Success Manager, Solapur

We’re Hiring | Customer Success Manager (CSM) | Pune | Hybrid Sakon is looking for an experienced and customer-focused professional to join our team as a Customer Success Manager (CSM). If you are passionate about customer engagement, SaaS solutions, strategic relationship management, and driving measurable business outcomes, this opportunity could be a great fit for you.Location: Pune, India (Hybrid) Shift: US Shift Experience: 8-12 years in Customer Success / SaaS / Managed Services / Account Management What You’ll Do: - Manage customer lifecycle from onboarding to adoption, retention, and growth - Conduct QBRs, customer reviews, workshops, and strategic engagement meetings- Build customer success plans aligned with business goals and KPIs Manage escalations and drive resolution in collaboration with internal teams - Develop Go-to-Green strategies for at-risk accounts - Monitor adoption trends, health scores, and customer usage patterns - Drive customer enablement, product adoption, and ROI realization- Maintain accurate customer records and success plans in CRM tools - Analyze customer health and engagement metrics - Identify churn risks proactively and execute mitigation plans - Support renewals and identify upsell/cross-sell opportunities - Partner with Strategic Client Executives for account growthWhat We’re Looking For: - Strong communication and stakeholder management skills - Experience handling enterprise/global customers - SaaS or service-based industry exposure - Strategic problem-solving mindset - Customer-first approach with strong analytical abilities Why Join Sakon?- Hybrid work environment - Flexible holiday policy - Insurance benefits - Learning&certification support - Collaborative global culture Interested candidates can send their resume to