Customer Success Manager (Solapur)

We’re Hiring | Customer Success Manager (CSM) | Pune | Hybrid

Sakon is looking for an experienced and customer-focused skilled to join our team as a Customer Success Manager (CSM).

If you are passionate about customer engagement, SaaS solutions, strategic relationship management, and driving measurable business outcomes, this opportunity could be a great fit for you.

Location:

Pune, India (Hybrid)

Shift:

US Shift

Experience:

8-12 years in Customer Success / SaaS / Managed Services / Account Management

What You’ll Do:

- Manage customer lifecycle from onboarding to adoption, retention, and growth
- Conduct QBRs, customer reviews, workshops, and strategic engagement meetings
- Build customer success plans aligned with business goals and KPIs Manage escalations and drive resolution in collaboration with internal teams
- Develop Go-to-Green strategies for at-risk accounts
- Monitor adoption trends, health scores, and customer usage patterns
- Drive customer enablement, product adoption, and ROI realization
- Maintain accurate customer records and success plans in CRM tools
- Analyze customer health and engagement metrics
- Identify churn risks proactively and execute mitigation plans
- Support renewals and identify upsell/cross-sell opportunities
- Partner with Strategic Client Executives for account growth

What We’re Looking For:

- Strong communication and stakeholder management skills
- Experience handling enterprise/global customers
- SaaS or service-based industry exposure
- Strategic problem-solving mindset
- Customer-first approach with robust analytical abilities

Why Join Sakon?

- Hybrid work environment
- Flexible holiday policy
- Insurance benefits
- Learning & certification support
- Collaborative global culture

Interested candidates can send their resume to Apply on Kit Job: kitjob.in/job/4n6gvb