Customer Success Associate, Solapur

Job Title: Customer Success Associate Location: Onsite Pune Job Overview: The ideal candidate will have Degree- BE/BCA/MCA, 2yrs+ of experience and excellent communication skills and join immediately. Key Responsibilities: - You'll answer challenging product queries of highly qualified customers from all around the world over chat, email, and phone.- You'll engage in remote web sessions to troubleshoot technical issues at customers' end. - You'll collaborate with product specialists to find creative solutions to customer business problems. - You'll follow-up with customers to ensure their issues have been resolved to their satisfaction. - You'll test the product and report malfunctions.- You'll absorb pressure and keep calm. Key Requirements: - Bachelor's degree in Computer Science, Engineering, or a related field. - Ability to communicate fluently in English. - Excellent comprehension skills with the ability to read between the lines. - Adaptability to work in shifts. - A positive attitude and empathy.- Meticulous, systematic and attention to detail. - Extrasensory perception (ESP) to read customer minds is a plus.