Customer Support Engineer (Internship) (Surat)

About Flexy Pe Flexy Pe is the full-stack infrastructure for eCommerce — powering identity, cart, checkout, and post-purchase experiences for 500+ D2C brands. We process ₹300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need engineers who can sit at the intersection of technology and customer experience — people who can debug a Shopify integration at 11 AM and walk a merchant through their analytics dashboard at 2 PM. If you studied engineering but don't want to sit in a cubicle writing code nobody sees — if you want to actually talk to real businesses, solve real problems, and understand how products work from the inside — this is your role. What You'll Actually Do

- Be the first responder when merchants hit issues — checkout not loading, coupons not applying, payment method missing, pixel not firing, orders not syncing. You diagnose it, not just document it.
- Learn Flexy Pe's entire product suite (Checkout, Flexy Pass, Flexy Cart) inside out. Within 30 days, you should know the product better than most merchants know their own store.
- Onboard new merchants — set up their checkout configuration, test every coupon, verify every payment method, check every button on every device, and take them live. You own the checklist. Zero errors at go-live is your standard.
- Sit in Whats App merchant groups and be the person who responds fast, resolves faster, and makes the merchant feel like they have a dedicated tech team behind them.
- Collaborate directly with the engineering team — translate merchant complaints into actionable bug reports with steps to reproduce, screenshots, console logs, and device info. Bad bug reports waste engineering time. Good ones save days.
- Spot patterns. If 5 merchants report the same issue in a week, you flag it before anyone asks. If a feature is confusing every current merchant during onboarding, you write it up and suggest a fix. Who Should Apply

- You have a B.E./B. Tech degree (any branch) or are in your final year. You understand how websites work — HTML, CSS, browser dev tools, APIs, basic debugging. You don't need to be a coder, but you need to think like one.
- You've used Shopify, Woo Commerce, or any eCommerce platform — even if it was just setting up a test store out of curiosity. Bonus if you've worked with payment gateways (Razorpay, Cashfree, Stripe) or understand what a webhook is.
- You communicate clearly in English — written and verbal. When you explain something to a merchant, they understand it the first time. No jargon dumps, no /"please try again later./"
- You're genuinely interested in eCommerce, D2C, and startups — not just looking for any internship to fill your resume. We'll know the difference in the interview.
- You're fast. Merchant issues don't wait for business hours. What You Get

- ₹10,000 Stipend Monthly
- Full-time conversion (performance based) at ₹5-8 LPA after 6 months
- Hands-on exposure to checkout, payments, identity networks, and D2C economics
- Direct access to founders — 15-person team, no layers, your work touches revenue from week 2
- Be at the comfort of your own home, it is a remote role. What You Won't Get

- A slow ramp-up — Week 1 is training, Week 2 you're on real merchants
- Weekends off — Monday to Saturday, Sundays are yours
- The /"just an intern/" tag — you do the same work as full-time from day one Apply only if you can commit 6 months, 6-8 hours daily, Monday to Saturday. No exceptions — we're building a team, not filling a seat. Apply on Kit Job: kitjob.in/job/4lrlio