Customer Service Executive (Surat)

Job Title: Customer Service Representative Position Type: Night Shift (8 hour shift) Work Location: Office-based Age : Upto 38 Fluent English Proficiency Required Key Responsibilities: Key Responsibilities:Guest Interaction (Voice & Chat): Manage guest check-ins and check-outs through voice calls and chat platforms with a friendly, professional, and personalized approach. Customer Support: Promptly handle guest inquiries via calls and chat. Resolve issues efficiently and provide clear, accurate information regarding services, amenities, and local attractions. Team Coordination: Collaborate closely with rental and operations teams to ensure smooth communication and a seamless guest experience across all channels. Issue Resolution: Demonstrate strong problem-solving skills by remaining calm, empathetic, and solution-oriented while addressing guest concerns in real time. Skills & Requirements: Fluent spoken & written English (Mandatory) Positive typing speed with accuracy (Mandatory) Strong working knowledge of Google Sheets & MS Excel (Mandatory) Professional email drafting & guest communication Problem-solving & guest satisfaction handling Team coordination & relationship building Reservation system handling & billing support Daily task planning & reporting Cross-selling & guest engagement Mentoring trainee staff Process compliance & improvement Cost awareness & ownership of responsibilities Ability to adapt to diverse guests and situations Application Process:Kindly fill out the form below: ???? We will connect with you soon. ???? Contact: 8200635061 (DM on WhatsApp) Apply on Kit Job: kitjob.in/job/4m3u1j