Customer Service Representative (Surat)

Role Overview: Acts as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience across all interactions. Key Responsibilities:
- Respond to customer queries via phone, email, or chat in a timely manner.
- Resolve complaints efficiently while maintaining service quality.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to relevant teams when required.
- Follow service standards, policies, and processes consistently. Required Skills & Experience:
- 0–3 years of experience in customer support or a related role.
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Ability to multitask and work in a fast-paced setting.
- Proficiency in basic computer applications and CRM tools. Preferred Skills:
- Experience in handling international customers.
- Familiarity with ticketing systems and customer support platforms. Apply on Kit Job: kitjob.in/job/4m5hpa