Customer Support Surat
Customer Support Surat
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Surat, India -
Posted: less than a week ago
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Description
About the Role
SMRT Systems is looking for a customer-focused Customer Support & Implementation Specialist to join our remote support and operations team.
This is a client-facing support and implementation role, not a software development or coding role. You will work directly with business customers, store owners, store staff, and sometimes end customers to help them use the SMRT platform effectively.
Your work will include onboarding recent clients, configuring the system, taking support calls, responding to tickets and chats, troubleshooting software, device, connectivity, payment, and operational issues, and helping maintain smooth day-to-day system uptime for our customers.
The ideal candidate is someone who enjoys solving customer problems, communicating clearly with non-technical users, staying calm during urgent issues, and taking ownership until the issue is resolved.
What This Role is.
This role is primarily about:
Customer support over calls, chat, email, and ticketing systems
Helping business owners and store teams resolve day-to-day software issues
Supporting current client onboarding and go-live activities
Troubleshooting POS, payment, device, connectivity, and software configuration issues
Coordinating with internal product and engineering teams when deeper investigation is needed
Monitoring issues, following up with customers, and ensuring timely resolution
Escalating bugs and complex technical issues with explicit documentation
Escalating bugs and complex technical issues with explicit documentation
What This Role Is Not.
This is not a software developer role.
You will not be expected to write production code, build new software features, or work as a backend/frontend engineer.
Candidates looking primarily for coding, software development, DevOps, or data engineering roles may not be the right fit for this position.
Qualification
Bachelor's or Equivalent Degree
YOU MUST BE PROFICIENT IN SPEAKING ENGLISH
Requirements
Prior experie Apply on Kit Job: kitjob.in/job/4n40ao
SMRT Systems is looking for a customer-focused Customer Support & Implementation Specialist to join our remote support and operations team.
This is a client-facing support and implementation role, not a software development or coding role. You will work directly with business customers, store owners, store staff, and sometimes end customers to help them use the SMRT platform effectively.
Your work will include onboarding recent clients, configuring the system, taking support calls, responding to tickets and chats, troubleshooting software, device, connectivity, payment, and operational issues, and helping maintain smooth day-to-day system uptime for our customers.
The ideal candidate is someone who enjoys solving customer problems, communicating clearly with non-technical users, staying calm during urgent issues, and taking ownership until the issue is resolved.
What This Role is.
This role is primarily about:
Customer support over calls, chat, email, and ticketing systems
Helping business owners and store teams resolve day-to-day software issues
Supporting current client onboarding and go-live activities
Troubleshooting POS, payment, device, connectivity, and software configuration issues
Coordinating with internal product and engineering teams when deeper investigation is needed
Monitoring issues, following up with customers, and ensuring timely resolution
Escalating bugs and complex technical issues with explicit documentation
Escalating bugs and complex technical issues with explicit documentation
What This Role Is Not.
This is not a software developer role.
You will not be expected to write production code, build new software features, or work as a backend/frontend engineer.
Candidates looking primarily for coding, software development, DevOps, or data engineering roles may not be the right fit for this position.
Qualification
Bachelor's or Equivalent Degree
YOU MUST BE PROFICIENT IN SPEAKING ENGLISH
Requirements
Prior experie Apply on Kit Job: kitjob.in/job/4n40ao
Highlights
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Company nameSMRT Systems -
Job positionCustomer Support Surat
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Customer Support Surat has been posted in the Surat BPO & KPO category on Locanto.
Right now, this is the only ad posted in this category in Surat.
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