SERVICE ADVISOR, Thrissur

Company Overview

Sai Service Pvt Ltd, part of the Sai Service Group, is the largest Maruti Suzuki dealership in India with comprehensive customer solutions in the automotive industry. With a presence in key regions like Pune, Mumbai, and Kerala since its inception in 1985, the company also hosts dealerships for Bajaj Auto & KTM. Catering to over 1000 employees, Sai Service is driven to offer unmatched service experiences in automotive care, sales, repair, and maintenance.

Job Overview

We are seeking a dedicated Service Advisor to join our team at Sai Service Pvt Ltd in Thrissur. This full-time, mid-level position is ideal for candidates with up to 6 years of experience in customer service within the automotive industry. The Service Advisor will serve as a key liaison between our business and clients, ensuring a seamless service experience.

Qualifications and Skills

• Proven experience in customer service roles, preferably within the automotive industry, with a maximum of 6 years.
• Strong expertise in customer relationship management, with an ability to build and maintain positive client relationships.
• Excellent service scheduling skills to efficiently plan and coordinate customer visits and ensure timely delivery.
• Ability to work effectively in a team environment, facilitating coordination among service team members.
• Proficient in problem-solving and handling customer inquiries with a focus on delivering solutions that meet client needs.
• Outstanding communication skills to clearly convey information and updates to customers and team members.
• Attention to detail in documenting service processes and recording all necessary information accurately.
• Adaptable and flexible in managing multiple customer requests and adjusting priorities as needed.

Roles and Responsibilities

• Act as the principal point of contact for customers, handling inquiries and ensuring a smooth service process from start to finish.
• Coordinate service appointments and manage the service scheduling to maximize efficiency and customer satisfaction.
• Provide detailed explanations of services performed and ensure clients are aware of all necessary repairs and maintenance.
• Foster strong relationships with clients, addressing any concerns promptly, and nurturing long-term loyalty.
• Collaborate with technicians and service team members to ensure high-quality service delivery and adherence to standards.
• Manage documentation related to service visits, maintaining accurate records of work orders and customer interactions.
• Assist in handling customer complaints, resolving issues amicably, and escalating them to management when necessary.
• Keep up-to-date with product knowledge and industry trends to better inform and assist customers.