Agent Deployment Manager, Thrissur

About the Role We are looking for an Agent Deployment Manager someone who sits at the intersection of prompt engineering, workflow design, client interaction, and AI-driven problem solving. This is not a traditional role where you must already be an AI expert. Instead, it’s a role for someone who is curious, analytical, detail-oriented, and excited about shaping how organizations in India use LLM agents to achieve real business impact.You will work closely with the Product, Operations, and Client teams to:• Understand business problems deeply • Translate them into structured, effective agent workflows • Build, test, deploy, and optimize LLM agents • Continuously monitor their performance and improve outcomes. Key Responsibilities1. Agent Workflow Design&Development• Understand and gather client requirements across industries and problem statements. • Build end-to-end agent workflows that map to business objectives and user journeys. • Write, refine, and optimize prompts for LLM-driven conversation, decision-making, and automation. • Translate ambiguous requirements into structured logic, rules, and safeguards.2. Testing, QA&Optimization• Test agent outputs across scenarios, edge cases, and real-world conditions. • Identify gaps in quality, logic, and user experience. • Run iterations to improve accuracy, efficiency, and business alignment. • Benchmark performance and propose improvements using data-driven insights.3. Deployment&Campaign Launch• Set up, configure, and launch agent campaigns for clients. • Collaborate with internal teams to ensure seamless handoff into production. • Configure rules, integrations, and workflows within Navana’s platform. • Ensure full readiness before going live — across tools, logic, and client expectations.4. Performance Monitoring&Continuous Improvement• Track key KPIs such as completion rates, conversion rates, error rates, and business impact. • Troubleshoot issues and implement improvements quickly. • Work with Product and Engineering to build internal systems that maximize agent reliability and outcome delivery.• Maintain documentation and structured processes for continuous scaling. 5. Client Collaboration&Business Impact Delivery• Work directly with clients to understand use-cases and align agent behavior with business goals. • Present insights, improvements, and new opportunities for impact. • Ensure that every deployment is tied to real results: efficiency gains, revenue uplift, cost reduction, or improved CX.Required Skills&Experience• 1–3 years of experience in operations, product, engineering, customer success, program management, or any analytical/problem-solving role. • Experience working with or around AI systems, chatbots, LLM tools, or workflow automations is a strong plus, but not mandatory. • Mandatory proficiency in Tamil Language.• Strong communication skills — ability to understand, articulate, and refine requirements. • Prompt-writing or prompt-engineering experience is a plus. • Basic understanding of AI/ML concepts (training, prompts, evaluation, hallucinations, feedback loops). • Analytical mindset; abilityto diagnose issues quickly and logically.• Attention to detail and comfort working in fast-paced environments. • Familiarity with one or more Indian languages is preferred (to help build and test multilingual agents). Tools&Capabilities• Basic familiarity with LLM tools (ChatGPT, Claude, Gemini, etc.) • Comfortable learning workflow or automation platforms. • Ability to write clear documentation, test cases, and prompt libraries. • Understanding of dashboards, error logs, or KPI trackers is a plus. Personal Attributes• High Ownership: You take responsibility for outcomes, not just tasks. • Systems Thinker: You look for ways to improve reliability, automation, and internal processes. • Problem Solver: You enjoy breaking down complex requirements into structured workflows. • Curious&Fast Learner: You’re excited about mastering AI tools and experimenting with them. • Detail-Oriented: You notice inconsistencies and resolve them proactively. • Impact-Driven: You care about delivering measurable results to clients. • Collaborative: You work smoothly with Product, Engineering, and Clientteams.• Startup Mindset: You adapt quickly, iterate fast, and stay resilient.