Site Reliability Engineer(SRE), Thrissur

Role Overview: We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy. Key Responsibilities: Lead and mentor a team of SRE engineers (Level 7 ICs)Own end-to-end incident management operations across regions Establish and drive incident response processes and governance Ensure effective 16x7 delivery model across geographies Act as escalation point for critical incidents and stakeholder communication Drive continuous improvements in MTTM and operational efficiencyLead process enhancements, SOP creation, and knowledge transfer planning Required Skills: Strong experience in SRE / Incident Management leadership Proven ability to manage high-impact, complex incidents Excellent communication, stakeholder management, and leadership skills Ability to drive alignment and influence cross-functional teamsTechnical Skills: Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues) Strong focus on minimizing service downtime across environmentsHands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP) Solid understanding of networking concepts and system architecture