Reservations Agent (Thiruvananthapuram)

About Yonder One Yonder One is part of a privately backed international business group operating across hospitality, real estate, finance, marketing, and technology. With 500+ professionals globally, the group supports commercial, operational, technology, marketing, finance, and customer experience functions across regions. Yonder One India is the India-based entity of Yonder One Global, responsible for operating and scaling the group’s hospitality, customer experience, and business operations teams. Role Overview We are looking for a highly skilled Reservationist with excellent spoken English and strong familiarity with the US accent to support the group’s US-based short-term vacation rental portfolio. This is a remote role based in India, requiring exceptional communication skills, customer empathy, and the ability to confidently engage with international guests while delivering outstanding guest experiences. Reservationists at Yonder play a critical role in managing guest interactions, reservations, and coordination across multiple property brands, directly impacting revenue, occupancy, and guest satisfaction. Key Responsibilities
- Manage guest inquiries, reservations, modifications, cancellations, and confirmations across multiple hospitality brands.
- Process refund requests and resolve billing discrepancies in line with company policies.
- Handle guest concerns, complaints, and disputes with empathy, professionalism, and effective problem-solving.
- Coordinate with internal teams and property partners to ensure seamless guest experiences.
- Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.
- Identify opportunities to improve reservation workflows and overall guest experience.
- Ensure strict adherence to company policies, procedures, and quality standards.
- Perform additional related duties as required to support operations. Key Competencies
- Fluent spoken English with a clear voice and strong US accent familiarity (mandatory).
- Excellent verbal and written communication skills with a customer-first mindset.
- Experience working with reservation systems, PMS tools, or CRM platforms.
- Strong organizational and multitasking abilities in a quick-paced environment.
- Proactive, solution-oriented approach to guest service. Qualifications & Experience Skills
- Exceptional English communication and interpersonal skills.
- Confidence and clarity while interacting with US-based customers.
- Proficiency in Microsoft Office (Word, Excel, Outlook). Abilities
- Ability to quickly learn and adapt to new tools, software, and processes.
- Strong attention to detail and follow-through. Experience
- Minimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clients (strongly preferred).
- Prior experience in reservations, hospitality operations, or sales is an added advantage. Additional Details
- Work Location: Remote (India)
- Shift: Night shift aligned with US time zones
- Compensation: ₹5,00,000 – ₹7,00,000 per annum (based on experience)
- Education: Skills, experience, communication ability, and voice quality are valued more than formal degrees If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply. Apply on Kit Job: kitjob.in/job/4mw75a