Customer Service Tele Calling Thiruvananthapuram

Company Description

Tilak Marble Pvt. Ltd. has been a trusted name in premium natural stone in India since 1994. Specializing in high-quality White, Grey, and Beige Marble, as well as Indian Marble, and Highlight Stones, the company caters to luxury homes, commercial spaces, and hospitality projects. Renowned for their “quality without compromise” approach, Tilak Marble delivers meticulously curated and inspected materials. They support diverse projects by offering skilled material guidance, customized slab selection, and long-lasting durability insights. Their commitment to premium materials, honest service, and meaningful client relationships defines their mission.

Role Description

This is a full time remote role for a Customer Service Tele-Caller. The primary responsibility of this role is to interact with potential and existing customers over the phone, address inquiries, and provide detailed information about the company's premium natural stone offerings. Additional tasks include managing client accounts, following up on leads, maintaining accurate call records, and collaborating with the sales and support teams to ensure a seamless customer experience.

Qualifications

Robust verbal communication, active listening, and customer service skills

Comfortable handling inbound and outbound calls with professionalism and efficiency

Basic knowledge of customer relationship management (CRM) software and call documentation processes

Organizational skills, attention to detail, and the ability to multitask effectively

Proficiency in English and knowledge of additional regional languages is a plus

Prior experience in tele-calling, customer service, or sales is advantageous

Ability to work independently in a remote setup and meet performance targets

High school diploma or equivalent; higher education is a plus Apply on Kit Job: kitjob.in/job/4mzba7