Customer Support Engineer (Thiruvananthapuram)

About FlexyPe FlexyPe is the full-stack infrastructure for eCommerce — powering identity, cart, checkout, and post-purchase experiences for 500+ D2C brands. We process ₹300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need engineers who can sit at the intersection of technology and customer experience — people who can debug a Shopify integration at 11 AM and walk a merchant through their analytics dashboard at 2 PM. If you studied engineering but don't want to sit in a cubicle writing code nobody sees — if you want to actually talk to real businesses, solve real problems, and understand how products work from the inside — this is your role.

What You'll Actually Do
- Be the first responder when merchants hit issues — checkout not loading, coupons not applying, payment method missing, pixel not firing, orders not syncing. You diagnose it, not just document it.
- Learn FlexyPe's entire product suite (Checkout, FlexyPass, FlexyCart) inside out. Within 30 days, you should know the product better than most merchants know their own store.
- Onboard new merchants — set up their checkout configuration, test every coupon, verify every payment method, check every button on every device, and take them live. You own the checklist. Zero errors at go-live is your standard.
- Sit in WhatsApp merchant groups and be the person who responds fast, resolves faster, and makes the merchant feel like they have a dedicated tech team behind them.
- Collaborate directly with the engineering team — translate merchant complaints into actionable bug reports with steps to reproduce, screenshots, console logs, and device info. Bad bug reports waste engineering time. Valuable ones save days.
- Spot patterns. If 5 merchants report the same issue in a week, you flag it before anyone asks. If a feature is confusing every new merchant during onboarding, you write it up and suggest a fix.

Who S Apply on Kit Job: kitjob.in/job/4n7s3q