Customer Relationship Management Lead Udaipur
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Udaipur, India -
Posted: less than a week ago
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Job Title: CRM Lead
Experience: 8+ years
Prospect Type: Contractual
Work Mode: Remote
Role Overview
CRM Lead will oversee the development and implementation of Microsoft Customer Engagement (CE) applications. This role involves managing a team, ensuring project delivery, and advising leadership on technology trends.
Responsibilities
Understand and enhance Microsoft CE applications and technologies.
Coordinate changes and designs to meet organizational needs.
Develop a roadmap for project delivery.
Manage and mentor a team of developers.
Ensure successful delivery of CRM and web applications.
Advise on Microsoft CE trends and functionalities.
Document all work, including designs and test plans.
Build relationships with technology staff and stakeholders.
Participate in project team activities and adhere to standards.
Primary Skills
Microsoft CE application development
D365 CE and Power Platform expertise
AI and Machine Learning knowledge
Integration with SAP ERP and payment processing systems
Microsoft certified solution architect
Data migration to Microsoft CRM
Secondary Skills
Enterprise Business Solutions
ITIL / ITSM practices
Dynamics Contact Center deployment
Natural Language IVR and Chatbot development
Microsoft Office 365 proficiency
Microsoft ADO Testing Module
Power Skills
Leadership and mentoring
Stakeholder management
Solid communication
Problem-solving abilities
Team collaboration
Project management
Adaptability
Relevant Experiences required
10 years of Microsoft CE application implementation experience
10 years developing CRM applications using .NET, JavaScript, Python, React
5 years as a Microsoft-certified FastTrack solution architect
2 years using Azure AI services and Machine Learning for D365 CE
Experience delivering projects with AI technologies for customer service
Proven data migration experience to Microsoft CRM
Experience with high-volume contact center a Apply on Kit Job: kitjob.in/job/4m929b
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Company nameMyRemoteTeam -
Job positionCustomer Relationship Management Lead Udaipur
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