Customer Success Specialist Vadapalani

, India

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

May 20, 2026

Business Unit:

Downstream and Renewables

Experience Level:

Early Careers

Job Description:

What's the role

What you will be doing

Order Management:

Place and amend orders, liaising with fuels & lubricants supply chain & credit service partners as required.

Manage delivery of orders – take ownership of delivery status enquiries and troubleshooting; proactively track and update Business Partners as required

Handle and resolve all queries from Customers.

Schedule standard and non-standard orders

Process Returned Product

Credit Management:

Block Order Management – Monitor open orders, review order status and action blocked orders.

Handle basic Customer credit enquiries on cash allocation and debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash, and non-cash security handling.

Dispute Management:

Own the end-to-end Disputes process, which includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.

Feedback and Issues:

Manage Customer complaints, feedback, and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.

Manage and monitor Retailer/Distributor/Reseller complaints through to resolution.

Ensure ordering issues are visible and managed in accordance to service level agreement.

Online Services Support and Setup :

Support and proactively encourage uptake and utilisation of online services.

Act as first level support for system interface errors.

Assist in online services setup for system-to-system setup with existing Customers.

Work with Customer IT teams to resolve issues and manage internal processes.

Others:

Build solid relationship and deliver effective e2e analysis Apply on Kit Job: kitjob.in/job/4lrfsu