Business Analyst (Vapi)

Role and Responsibilities

Presales:


- Collaborate with the sales team to understand the requirements of potential customers
- Liaise with the product team to create live Demos as per prospects' business requirements
- Conduct a Successful demo of the proposed solution Post Sales:


- Conduct detailed requirements-gathering sessions with the client and identify opportunities for automation, process optimization, and efficiency gains using Zoho applications.
- Analyze and document the business processes, workflows, and all other requirements to identify areas for improvement.
- Create a detailed Functional Solution Document (FSD) and take sign-off from internal stakeholders as well as the client.
- Configure, customize and optimize Zoho applications, such as Zoho CRM, Zoho Desk, Zoho People, Zoho Projects, etc.
- Work closely with development teams to design and develop customizations and integrations within the Zoho ecosystem.
- Conduct system testing, including creating test cases, executing tests, and documenting results.
- Monitor and maintain the integrity and quality of data within Zoho applications.
- Provide training and support to end-users on Zoho applications, ensuring effective adoption and utilization.
- Stay updated with the latest Zoho features, functionalities, and best practices to drive continuous improvement and innovation.
- Assist in the implementation of new Zoho applications and upgrades, including data migration and system configurations. Others:

- Work with the sales team to standardize service offerings
- Analyze internal processes to identify optimization opportunities Requirements Preferred Skills


- Analytical Problem-Solving & critical thinking capabilities
- Interpersonal and consultative skills
- Oral and written communication proficiency
- Must have SAAS Knowledge (Preferred Zoho)
- Ability to work independently and manage multiple tasks in a dynamic and fast-paced workplace.
- Certification in Zoho applications (such as Zoho CRM Administrator Certification) is a plus.
- Proficiency in data analysis and reporting using Zoho Analytics or other BI tools.

Qualifications and Education Requirements


- Bachelor's degree in Business Administration, Computer Science, MBA or a related field. Apply on Kit Job: kitjob.in/job/4m7o2f