ServiceNow CMDB Lead (Vapi)

Location
- Bangalore/Chennai/Noida/Pune/Mumbai/Kolkata

CTC: 20 LPA

Notice period: Immediate to 10 days

Years of experience
- 8-12 years

No of Position
- 1

Any Project-specific Prerequisite skills
- CMDB Lead

Detailed JD:

ServiceNow CMDB Lead

Role Description:

CMDB Lead with the ability and authority to ensure daily end to end delivery of Configuration Management services in accordance with this Configuration Management Plan

Role and Responsibilities:
- Managing the day-to-day activities of the process, including establishing priorities and work assignments.
- Tracking compliance to policies and procedures and resolving escalating any compliance issues
- Facilitates Configuration Management audits
- Reviews critical incident outage resolution results and responses and dispositions of failed changes
- Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition
- Reviews and approves all changes where applicable
- Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
- Mentors the organization on Configuration Management services concepts policies and procedures
- Chairs the Configuration Control Board CCB and enacts changes as directed
- Provides and approves all requirements use cases user stories etc
- Overseeing the design coding and testing of reports as needed
- Collecting and reporting on metrics as required
- Identifying and reporting on noncompliance situations
- Identifying service improvement opportunities
- Mentoring and helping direct configuration management specialists and admins
- Updating and maintaining configuration management data in the CMDB including accurate recording classification and identification of CIs
- Monitoring data quality within the CMDB identifying and rectifying inconsistencies or inaccuracies in a timely manner
- Understand the structure of the CMDB and its alignment with Apply on Kit Job: kitjob.in/job/4mogfo