Release Manager (Vapi)

JOB TITLE: Release Manager (ServiceNow – ITSM) LOCATION: India
- Remote WORK HOURS: IST evening hours with required overlap with US Central Time mornings

NOTE: This role is fully remote and on an Independent Contractor setup.

Summary The Release Manager will lead the establishment, operationalization, and continuous evolution of the enterprise Release Management function using the ServiceNow Release Management module. This role is responsible not only for executing and governing releases, but also for driving strategic improvements to the organization’s overall release management maturity, standards, and operating model.

The ideal candidate is a solid thought leader with deep hands-on experience in enterprise Release Management, capable of challenging existing processes, introducing best practices, and leading transformational improvements across infrastructure, network, and IT service delivery teams. This individual must be able to influence stakeholders, provide leadership across cross-functional teams, and elevate the Release Management capability to the next level.

Responsibilities
- Establish, operationalize, and continuously improve the Release Management process using the ServiceNow Release Management module.
- Lead the design and implementation of scalable release governance frameworks, standards, controls, and best practices.
- Drive strategic improvements and modernization initiatives within the Release Management function to improve operational efficiency, stability, and delivery outcomes.
- Serve as the primary Release Management subject matter expert and provide leadership across IT, infrastructure, network, and service delivery teams.
- Directly support the planning, coordination, and execution of multiple infrastructure and network releases across enterprise environments.
- Ensure all releases adhere to defined governance standards, including testing, validation, risk assessment, compliance, approvals, and deployment readiness.
- Enforce release Apply on Kit Job: kitjob.in/job/4moz0z