BizOps Manager (Vapi)

BizOps Manager: About Multiplier At Multiplier, we’re pioneering the future of global employment. Our platform empowers companies to hire and manage talent anywhere in the world — while simplifying compliance, payroll, and benefits. Backed by Sequoia, DST, and Tiger Global, we’re transforming how companies scale globally. About the Role We are looking for a BizOps Manager to serve as the lead designer and technical strategist of our internal operational \"engine.\" This is a high-impact role for a person with prior Salesforce & Servicecloud expertise who thrives at the intersection of business strategy and technical execution. You won’t just be documenting workflows; you will be responsible for the architectural integrity of how Multiplier scales. You will deconstruct complex domains—Payment Operations, Benefits, Mobility, and AR/AP—and translate them into a high-performing Salesforce environment. You are the \"bridge\" who can talk API integrations with developers and ROI with the C-Suite. What You’ll Do Architectural Strategy & Design
- End-to-End Solutioning: Design the \"Future State\" architecture for global operations, ensuring that Salesforce (specifically Service Cloud) is configured to handle complex, multi-entity workflows.
- The Technical Bridge: Translate high-level business requirements into technical specifications, including custom objects, complex Flow logic, and integration points with Fintech stacks. Operational Engineering
- Workflow Automation: Take full ownership of building and maintaining sophisticated Salesforce Flows and automation tools that reduce manual touchpoints across our customer lifecycle.
- SLA & Metric Infrastructure: Build the tracking architecture to monitor KPIs and Service Level Agreements (SLAs), ensuring the system enforces accountability automatically. Stakeholder Management & Leadership
- Cross-Functional Alignment: Act as the primary liaison between BizOps, Product, Finance, and GTM Systems. You ensure that a change in a back-office payment process doesn't break the front-end customer experience.
- Governance & Change Management: Lead the rollout of new systems. You aren't just shipping features; you are driving adoption through clear documentation, enablement, and influence. Process Discovery & Optimization
- Deep-Dive Audits: Conduct \"look-under-the-hood\" sessions to identify friction in post-sales teams, using data to prove where processes are failing and where automation can win. What You’ll Bring
- Experience: 6+ years of professional experience, with at least 2-3 years in a Lead/Manager role within FinTech or B2B SaaS.
- Salesforce Mastery: Deep, hands-on expertise in Salesforce Service Cloud. You should be an expert in Flow Builder, Case Management, and Data Modeling. (Salesforce Architect certifications are a significant plus).
- Business Acumen: A robust understanding of the \"Order-to-Cash\" cycle or Global Mobility/Payroll logic. You understand how data flow affects the balance sheet.
- Stakeholder Influence: Proven ability to manage senior stakeholders and \"push back\" when a requested business process doesn't scale technically.
- Analytical Tooling: Proficiency in process mapping (LucidChart/Miro) and the ability to query data (SQL or Salesforce Reports) to identify operational bottlenecks.
- Execution Mindset: You are a \"Player-Coach\" who can design a 12-month roadmap and then dive in to build a prototype the same afternoon. What We Offer
- Architectural Ownership: The autonomy to define the technical and operational blueprint of a global unicorn.
- High Visibility: Your work directly impacts Multiplier’s efficiency and our customers' satisfaction.
- Collaborative Environment: Work alongside a world-class team supported by top-tier investors.
- Mission-Driven Growth: Competitive compensation and the chance to shape the future of global work. Apply on Kit Job: kitjob.in/job/4mx487