IMO - SVIP Operations & Merchant Partnership Specialist (Vapi)

We are seeking a highly qualified and service-oriented SVIP Operations & Merchant Partnership Specialist to join our IMO Voice Room team. This role is responsible for managing high-value users (SVIP), coordinating pricing and relationships with coin sellers/merchants, and supporting event initiatives within the voice-chat sector. The ideal candidate is a strong communicator with excellent interpersonal skills, attention to detail, and a genuine interest in the social audio or livestreaming industry.

Key Responsibilities 1. SVIP Client Management
- Provide dedicated 1:1 service support for SVIP clients, ensuring a premium and seamless user experience.
- Build long-term relationships with high-value users and proactively identify their needs.
- Implement and optimize SVIP service processes to enhance satisfaction and retention.

2. Merchant Coordination
- Manage communication and partnerships with merchants/sellers across various regions.
- Monitor buy/supply pricing and ensure alignment with internal standards.
- Handle basic operational documentation, including pricing sheets, data reports, and simple contract-related tasks.
- Maintain strong professional relationships with merchants to ensure smooth collaboration.

3. User Insights & Operational Support
- Analyze user feedback and behavioural data to identify key needs and propose service solutions.
- Address escalations and provide customised support with accuracy and empathy.
- Collaborate with internal teams to enhance user experience and operational efficiency.

4. Event & Campaign Support (Preferred)
- Support the planning and execution of voice-room events, SVIP activities, and engagement campaigns.
- Demonstrate knowledge or interest in the voice-chat or livestreaming ecosystem.

Qualifications
- Bachelor's degree in marketing, business, communications, or related fields preferred.
- 1–3 years of experience in sales, customer service, user operations, or account management.
- Strong communication and int Apply on Kit Job: kitjob.in/job/4najqp