Dining Captain (Varkala)

Job Title: Dining Captain Location: Thiruvananthapuram Job Summary: The Dining Captain oversees the dining room operations, ensuring a smooth and high-quality guest experience. This position acts as a liaison between the kitchen, waitstaff, and guests, coordinating service and managing any issues that may arise during a shift. The Dining Captain is responsible for ensuring that guests receive exceptional service in a timely, courteous, and efficient manner. Key Responsibilities:
- Guest Service: Ensure that all guests are provided with prompt and courteous service. Greet guests upon arrival, address their concerns, and ensure an excellent dining experience.
- Team Supervision: Oversee the performance of servers, bussers, and other dining staff. Provide support and guidance to maintain service standards.
- Coordination with Kitchen: Communicate with the kitchen staff to ensure that food is prepared according to guests’ specifications and served promptly.
- Shift Management: Oversee all dining room operations during the assigned shift, including seating arrangements, table assignments, and guest flow.
- Problem Solving: Handle customer complaints, service issues, and staff concerns professionally and efficiently.
- Quality Control: Monitor the dining room environment, ensuring cleanliness, proper table setup, and timely service.
- Training & Development: Assist in training new staff and providing ongoing coaching to improve service quality.
- Upselling & Recommendations: Make suggestions to enhance the dining experience by offering recommendations, explaining menu items, and upselling where appropriate.
- Report Management: Maintain records of dining room performance, guest feedback, and staff shift reports. Qualifications:
- Proven experience as a Dining Captain or similar role in hospitality.
- Strong leadership, communication, and organizational skills.
- Knowledge of fine dining service standards and procedures.
- Ability to handle high-pressure situations and work in a rapid-paced environment.
- Excellent problem-solving skills and a strong attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Team-oriented mindset with a commitment to providing top-notch guest experiences. Education & Experience:
- High school diploma or equivalent; a degree in hospitality management is a plus.
- Minimum 2-3 years of experience in a supervisory or leadership role within the food service industry. Job Type: Full-time Pay: ₹18,000.00
- ₹25,000.00 per month Work Location: In person Apply on Kit Job: kitjob.in/job/4mqv5w