Operations Manager Mormugao

URGENT POSITION TO BE FILLED – Panjim, Goa

Salary: Up to 8 LPA [MAX]

Compensation & Benefits:

₹2 Lakh Medical Insurance

Night Shift Allowance

5 Days Working

Rotational Shifts

Required Skills:

Bachelor's degree in any field. Master’s degree is a plus

Min 3+ years leading operations teams in an Outsourcing / BPO / Business support workplace

Operations Team Management

Client/Stakeholder Management

Project Transition Management

People Management & Team Leadership

Process Improvement & Gap Analysis

Resource & Capacity Management

Quality Assurance & KPI Monitoring

Excellent Communication Skills

Conflict Resolution & Employee Engagement

Bonus/preferred Skills:

Travel industry / tour operator / travel operations exposure

Global operations support experience

Experience working in rotational shifts

Stakeholder reporting and SLA/KPI management

Description:

We are specifically looking for a min 3+ years of solid people manager from a BPO / outsourcing / business support operations background who has at least 3+ years of experience handling operational teams and client interactions. The candidate should be confident in managing day-to-day operations, team performance, project transitions, stakeholder communication, and process improvements. Robust communication, coaching, mentoring, and resource management skills are mandatory. Candidates with travel/tour operator industry experience will be highly preferred. The role is fully Work From Office in Goa with rotational shifts and requires someone mature, process-oriented, client-facing, and capable of handling operational ownership independently. Apply on Kit Job: kitjob.in/job/4m0h2t