Operations Manager Mormugao

URGENT POSITION TO BE FILLED – Panjim, Goa

Salary: Up to 8 LPA [MAX]

Compensation & Perks: ₹2 Lakh Medical Insurance Night Shift Allowance 5 Days Working Rotational Shifts

Required Skills Bachelor's degree in any field. Master's degree is a plus Min 3+ years leading operations teams in an Outsourcing / BPO / Business support environment Operations Team Management Client/Stakeholder Management Project Transition Management People Management & Team Leadership Process Improvement & Gap Analysis Resource & Capacity Management Quality Assurance & KPI Monitoring Excellent Communication Skills Conflict Resolution & Employee Engagement

Bonus/preferred Skills:

Travel industry / tour operator / travel operations exposure Global operations support experience Experience working in rotational shifts Stakeholder reporting and SLA/KPI management

Description:

We are specifically looking for a min 3+ years of solid people manager from a BPO / outsourcing / business support operations background who has at least 3+ years of experience handling operational teams and client interactions. The candidate should be confident in managing day-to-day operations, team performance, project transitions, stakeholder communication, and process improvements. Solid communication, coaching, mentoring, and resource management skills are mandatory.

Candidates with travel/tour operator industry experience will be highly preferred. The role is fully Work From Office in Goa with rotational shifts and requires someone mature, process-oriented, client-facing, and capable of handling operational ownership independently. Apply on Kit Job: kitjob.in/job/4mfqf7