Operations Manager, Vasco

URGENT POSITION TO BE FILLED– Panjim, Goa Salary: Up to 8 LPA [MAX] Compensation&Benefits: -₹2 Lakh Medical Insurance - Night Shift Allowance - 5 Days Working - Rotational Shifts Required Skills: - Bachelor's degree in any field. Master’s degree is a plus - Min 3+ years leading operations teams in an Outsourcing / BPO / Business support environment - Operations Team Management- Client/Stakeholder Management - Project Transition Management - People Management&Team Leadership - Process Improvement&Gap Analysis - Resource&Capacity Management - Quality Assurance&KPI Monitoring - Excellent Communication Skills - Conflict Resolution&Employee Engagement Bonus/preferred Skills: - Travel industry / tour operator / travel operations exposure - Global operations support experience - Experience working in rotational shifts - Stakeholder reporting and SLA/KPI management Description: We are specifically looking for a min 3+ years of strong people manager from a BPO / outsourcing / business support operations background who has at least 3+ years of experience handling operational teams and client interactions. The candidate should be confident in managing day-to-day operations, team performance, project transitions, stakeholder communication, and process improvements. Strong communication, coaching, mentoring, and resource management skills are mandatory. Candidates with travel/tour operator industry experience will be highly preferred. The role is fully Work From Office in Goa with rotational shifts and requires someone mature, process-oriented, client-facing, and capable of handling operational ownership independently.