THE FOUNDATION : Core Infrastructure&Operations Specialist, Vellore

The Role Core infrastructure keeps every team running— always. At WWS, uptime is not a goal, it's a requirement. You manage servers, security, networks, incidents, and vendor SLAs, ensuring systems are stable and reliable for all teams. Through proactive monitoring and disciplined processes, you prevent issues before they impact operations.This role isn't just support— it's the backbone of the organization. What You Will Own – Your Responsibilities Incident&change management— triaging system issues, resolving incidents, assessing risks, and implementing documented changes Security operations — monitoring alerts, ensuring compliance logging, and resolving vulnerabilities and network issues Server&backup management— maintaining performance, ensuring ≥99.9% uptime, and proactively addressing backup failures Vendor SLA management — tracking vendor performance, ensuring SLA adherence, and escalating non-compliance End-user IT support — supporting RCM, Development, and QA teams with system access and infrastructure issuesReporting— generating monthly reports on SLA compliance, system performance, and operational metrics Non-Negotiable Metric SERVER&SYSTEM UPTIME TARGET:≥ 99.9% Percentage of time all core systems remain operational and available. The Fight: What You will Fight: The Invisible Failure Systems fail silently — until everything stops. The unmonitored server. The missed security patch. The vendor SLA that slipped unnoticed.The Foundation fights problems before they surface. On the CIO team– failure is prevented, not reacted to. WHO THRIVES HERE : Three Traits We Cannot Teach You are proactive, not reactive — You identify risks before they become incidents You document everything — Every issue, fix, and change is tracked and recordedYou own accountability end-to-end— Systems, vendors, and outcomes are all your responsibility The Wws Perks Full training in infrastructure operations and security monitoring Exposure to a full-scale RCM and product ecosystem Clear performance metrics tied to uptime and system reliabilityCross-functional visibility across all teams A culture that values stability, precision, and accountability Qualifications Experience: 6 Months of Experience in IT Infrastructure / System Administration / Technical Support Education: (IT / Computer Science preferred) Knowledge: Basic understanding of servers, networks, and system operationsProblem Solving: Ability to troubleshoot and resolve technical issues Documentation: Strong ability to maintain clear and structured records Contact us on [HIDDEN TEXT] / 9047477375 To Apply: