Store Manager, Vellore

Role: Store Manager Reporting To: Zonal Own Retail Manager Job Level: Executive Key Deliverables Store Operations&Audit / Compliance Adherence of Store Operations in line with pre-defined SOPs Ensure that the look and feel of the store is as per guidelines/standards Track efficient Cash handling; prevent shoplifting / ensure safety and security Visual merchandising as per plan / guidelines Inventory and stock management to prevent stock-outs or excess InventoryKPI reporting as per guidelines and on-time Strategic Roll Outs Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture&fittings/ IT/ device inventory) Manage closure of current store during refit&conversion Profitability To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions&upsell To ensure required MIS&tracking at CRO levels Manage Store expenses are as per plan Provide suggestions /feedback to improve store productivity People Development / Team Management To ensure daily roistering&briefing to outsourced store staff Ensure that attrition issues (planned&unplanned) are escalated for timely resolution Ensure motivation&development of outsourced store staff Customer Experience Ensure adherence to CE guidelines Manage staff allocation based on demand at point in time Personally step in to handle demanding customers