V-Assistant Manager - Process Training-Customer Service-Viza …, Visakhapatnam

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging cooperative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description
- Facilitate the recent hire training (pre-process & process)
- Own and foster positive partnership experiences with key stakeholders.
- AM training will be responsible for designing, implementing, and improving new hire training experience
- Work with different teams and colleagues to continuously iterate the training program for maximum efficacy and impact as the data evolves
- Evaluate and improve the efficiency of the program's current tools, processes. Help build current workflows to scale the program
- Identifying and assessing future and current training needs
- Responsible for refreshers and any ad hoc training requests
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Job Location- Vishakhapatnam Shift Timings: Rotational- WFO only Qualifications BFSI experience of at least 1 year- preferred Robust virtual and in-person facilitation experience. Good with Google applications (google doc, sheet etc) Strong with MIS reporting Strong analytical and training management skills Minimum 5-7 years of experience in total Data driven with superior written and verbal communication skills Ability to work under pressure in a faced paced environment with limited structure. Proven work experience of at least 2 years as a Trainer Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc Experience with E-learning design tools (Articulate- rise 360, Canva) will be preferred. Apply on Kit Job: kitjob.in/job/4lyn5p