Sr Manager- Insurance Operations (Chennai)

BluePond.AI is a Gen-AI-powered PaaS startup helping organizations in the Insurance industry drive operational excellence.

We are looking for a Senior Manager, Insurance Operations, to lead and scale insurance operations in our Chennai branch, with a strong focus on service delivery, operational excellence, stakeholder management, and team leadership across high-volume insurance processes.

The role requires deep expertise in commercial insurance operations, solid people leadership, and the ability to improve workflows through technology, analytics, and Gen-AI-enabled solutions while maintaining quality, compliance, and client satisfaction.

Base location : Chennai

Key Responsibilities: Lead, mentor, and manage insurance operations teams, including analysts, senior analysts, team leads, and subject matter experts, while fostering a high-performance and accountable work culture. Oversee end-to-end insurance operations processes, including policy issuance, policy checking, endorsements, certificates of insurance, renewals, claims, cancellations, and related back-office activities, ensuring accuracy, completeness, and timeliness. Handle and govern 50+ insurance operations processes or workflow streams, ensuring consistent delivery against client requirements, internal controls, and business priorities. Define, monitor, and report key performance indicators (KPIs), service level agreements (SLAs), productivity metrics, quality benchmarks, and capacity plans for Chennai operations. Develop, implement, and optimize operational processes and workflows to improve efficiency, scalability, turnaround time, and service quality, including the use of Gen-AI, automation, and analytics where applicable. Establish and maintain quality control frameworks and conduct regular audits to ensure adherence to client specifications, industry standards, regulatory requirements, and internal policies. Manage escalated client issues, complex operational exceptions, and service delivery cha Apply on Kit Job: kitjob.in/job/4lphxc