Technical Lead – ServiceNow Administrator (Chennai)

Role: Technical Lead – ServiceNow Administrator Experience & Qualification
- Bachelor's Degree in Computer Science, IT, or related field
- 5–7 years of hands-on experience with ServiceNow platform administration and development
- Strong exposure to enterprise ITSM environments Role Overview As a Technical Lead – ServiceNow Admin, you will own the end-to-end administration, customization, and optimization of the ServiceNow platform.

You will act as the bridge between business stakeholders and technical teams, translating business needs into scalable, high-quality platform solutions aligned with IT strategy. Primary Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business and functional requirements
- Translate requirements into technical designs and scalable ServiceNow solutions
- Design and implement custom workflows, automations, and platform enhancements
- Ensure solutions align with enterprise architecture and IT governance standards Core Responsibilities
- Administer, configure, and maintain the ServiceNow platform
- Customize applications and modules across:
- ITSM (IT Service Management)
- ITBM (IT Business Management)
- CMDB (Configuration Management Database)
- CSM (Customer Service Management)
- Configure:
- UI policies, forms, and dashboards
- Business rules, workflows, and flow designer
- Perform system updates, patches, and upgrades with minimal disruption
- Manage:
- User roles, groups, and access controls
- License allocation and optimization Technical & Operational Ownership
- Ensure environment consistency across Development, QA, and Production
- Maintain release management discipline and deployment governance
- Identify system gaps and proactively recommend improvements
- Ensure platform stability, performance, and scalability
- Support incident resolution and production issues Support & Enablement
- Provide end-user support and troubleshooting
- Conduct user training and knowledge transfer sessions
- Develop and maintain:
- Process documentation
- Technical documentation
- SOPs and best practices Key Competencies
- Strong expertise in ServiceNow configuration & scripting (JavaScript)
- Deep understanding of ITIL processes
- Experience with workflow automation and integrations
- Robust problem-solving and analytical mindset
- Ability to lead discussions with both technical and non-technical stakeholders Nice to Have
- ServiceNow Certifications (CSA, CAD, CIS modules)
- Experience with API integrations (REST/SOAP)
- Exposure to Agile / DevOps environments Required Skill Profession Other General Apply on Kit Job: kitjob.in/job/4m1mb7