Planner, Transportation Operations (Chennai)

Job Category Operations Degree Level Bachelor s Degree Responsibilities Management Leadership -Facilitate the smooth flow of APLL operations and data -Analyze training topics and communicate needs to the training team -Document issues and resolutions in Salesforce and share account status to your manager and team members during team meetings Customer Service -Articulate gaps in performance or capabilities between customer requirements and APLL service performance to all account stakeholders -Facilitate resolution of operational customer service and systems issues in a timely manner -Participate in the creation and delivery of professional presentations to customers with sales in regular business reviews BRs -Responsible for meeting transportation and customer service requirements Operations -Creation and or maintenance of customer Logistics Procedures LP User Guidelines UI and Desk Manual DM and responsible for the integrity of the information contained within the logistics documents -Understand APLL s services and coordinate shipments with global teams shippers carriers and consignees -Proactively identify trends through data analysis -Design solutions for improved performance and automate processes where possible -Measure and report performance against established KPIs with ongoing evaluation of service integrity and operations -Support financial teams both domestically and overseas to ensure accounts are in positive payment status -Escalate all legal business or financial risk immediately and report issues with account status to the appropriate managers -Active support for commercial team and during project implementations Qualifications Education
- Minimum Bachelor s Degree Minimum 3 years of experience in Customer Service Operations Shipping Freight Forwarding industry Apply on Kit Job: kitjob.in/job/4mcqsf