Concierge Associate Chennai

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

People Management

Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager

Provide effective support to the team to enable them to provide a range of effective and efficient services.

Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

Identify optimal, cost effective use of the resources.

Operational Management

Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.

Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others

Ensure to handle the luggage in a courteous and effective manner.

Responsible for the timely and productive delivery of services to the guests ensuring the highest standards of presentation at all times.

Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.

Ensure that all guest queries, inquiries and requests are attended to in a helpful, qualified yet warm and friendly manner.

Possess knowledge of the Fire and Emergency procedures of the hotel.

Responsible and accountable for the loading and unloading of guest luggage from guest cars.

Accept and monitor luggage for safekeeping or storage in the office according to establis Apply on Kit Job: kitjob.in/job/4my8rq