Assistant Manager Training, Chennai

Designation - Assistant Training Manager. Location - Chennai Candidates into International Banking customer service can apply. Relocation candidates can also apply. Designs training&test modules based on needs.· Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. · Resolves issues pertaining to process knowledge with clients. · Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.· Conducts interviews&coordinates with HR for recruiting trainers / trainees.· Ensure 100% adherence on client driven SOP&BEST T&D compliance.· Prepare Trainers through TTT/ Platform skills certification. · Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. · Coordinates with all stakeholders to ensure New Hire training process runs effectively. · Prepare and attend all business / client reviews&work on the action plans to improve business performance.· Understanding of root cause analysis&reasons to better performance· Interacts with IT team for creation and deletion of Ids for new team members. Drop in your resume to the below email Id [HIDDEN TEXT] Contact me #7550231145