Technical Customer Support Lead, Chennai

#Urgent_Opening_for Canvendor #Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai | Location: Chennai Experience: 5+ Years Notice period: Immediate to 30days Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA #Key_Requirements:• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment • Strong analytical skills with intermediate to advanced proficiency inExcel; experienced in working with large data sets to identify trends and resolve complex issues• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements • Detail-oriented with a commitment to accuracy, quality, and data security • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours• Intermediate understanding of technical systems, APIs, and SQL • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles If interested kindly share your updated CV to [HIDDEN TEXT] Please reach out to me in WhatsApp for more details: +91 95855 56448