Jr Customer Service Executive - Program Management, Chennai

Role Overview Responsible for managing end-to-end delivery of customer-facing and internal projects within the telecom domain, ensuring alignment with business objectives, timelines, and quality standards. Key Responsibilities Manage full project lifecycle from initiation to closure for multiple small to mid-sized projects.Collaborate with stakeholders to define project scope, goals, timelines, and resource requirements. Conduct project kick-off meetings with customers to capture and align on requirements. Act as the primary interface between clients, customers, operations, third parties, and internal teams. Monitor project progress, track milestones, and ensure adherence to delivery timelines.Identify risks and issues proactively, implement mitigation plans, and escalate as required. Manage change requests and ensure alignment with agreed project scope and deliverables. Prepare and deliver project reports, dashboards, and status updates as per defined governance. Participate in governance and performance review calls, providing insights to improve service delivery.Ensure effective communication of requirements, deliverables, and issue resolution across stakeholders. Support telecom network implementations and customer migration activities. Required Skills&Competencies Strong project management, multitasking, and time management skills. Excellent stakeholder management and communication (written and verbal). Ability to identify risks, solve problems, and drive projects to successful completion. Self-driven, adaptable, and capable of working in high-pressure environments.Technical Expertise Good understanding of telecom enterprise networks, including data, voice, MPLS, and transport networks. Knowledge of telecom access and customer migration processes. Familiarity with networking and communication technologies. Experience working with telecommunications carriers.Tools&Systems Proficiency in Microsoft Office (Excel, PowerPoint, Word) and Microsoft Project is must. Experience in project reporting, dashboards, and tracking tools. Additional Requirements Fluent in English (written and spoken). Flexible to work across multiple time zones, including US shift.Strong analytical mindset, team collaboration, and stress management capabilities.