Systems Administrator– Technology Operations, Chennai

• Monitor and manage daily control room operations including batch job processing and system alerts • Execute job scheduling activities using tools like Control-M including holding, releasing, and restarting jobs • Monitor batch flows and ensure SLA compliance for critical system processes• Perform initial troubleshooting of mainframe systems (z/OS) and escalate complex issues • Manage incident tickets using ServiceNow and ensure accurate documentation and updates • Support data center operations including batch processing issues and printer troubleshooting • Execute system maintenance tasks including IPLs and operational restart activities• Monitor system health using tools such as Chronos and report anomalies • Support EDIM and data center power outage-related activities • Communicate effectively across phone, chat, and email support channels • Follow SOPs and escalation procedures for issue resolution • Ensure propershift handover documentation and operational continuity