Guest Service Associate - Housekeeping (Chennai)

Company Description Mercure Chennai Sriperumbudur Hotel for travellers looking for local and authentic experiences Mercure Chennai Sriperumbudur the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub It is a 45-min drive from Chennai airport and Mahindra world city and just 29 mins from Marimalai Nagar The hotel features an all-day dining restaurant with alfresco multiple meeting spaces a fitness center travel desk and entertainment facilities This hotel located opposite to Apollo Tyres is also in close proximity to major corporations IT companies Singaperumal Koil and Chengalpattu industrial areas are in vicinity Kanchipuram famous for its historic temples and Kanjeevaram sarees Mahabalipuram for its historic monuments and beaches are within an hour drive Guests can visit historical monuments at Mahabalipuram the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others Chennai city Centre is easily accessible to guests via the highway Primary Responsibilities Operation Attend daily briefings and takes on daily assigned tasks Understand the difference in guest levels VIPs and Room Categories Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction in hotel rooms areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully and report incidents or any other irregularities to Supervisor in a timely manner Report unusual behavior activities in guestroom floors public areas to Supervisor Record room status in allocated section accurately Carry out valet services when required e g delivery of linen processing laundry orders Other Responsibilities Be well versed in hotel fire life safety emergency procedures Attend all briefings meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships him Additional Information Competencies Solid leadership interpersonal and training skills Results and service oriented with an eye for details Ability to multi-task work well in stressful high-pressure situations A team player builder Apply on Kit Job: kitjob.in/job/4n21t7